Cancellation & Refund Policy
How refunds and reversals work for failed transactions and travel bookings.
1. Scope
This policy applies to services offered through NPay India, operated by NPAY TECHNOLOGIES PVT. LTD. Our services are delivered through licensed partners.
Refunds and reversals depend on the service used and on the rules of the partner, airline, hotel or operator involved.
2. Failed or Pending Transactions
If a transaction fails or stays pending but money has been debited, contact us with the transaction reference. We will check its status with the relevant partner.
If the transaction is confirmed as failed, the amount is reversed under that partner's process and timelines.
3. Travel Bookings
Cancellations and refunds for flight, hotel and bus bookings follow the fare rules of the airline, hotel or bus operator. To request a cancellation, share your PNR or voucher number with us.
You cancel: the fare rules decide any charges and the amount refunded.
The airline, hotel or operator cancels: the refund follows that supplier's rules and what it returns to us.
Schedule changes: contact us with your PNR so we can go through the options the supplier offers.
No-shows: the fare rules decide whether any amount can be refunded.
Partial cancellations: the fare rules apply to the passengers or services you cancel.
Refunds go to the original payment source or to the booking customer's verified bank account. A refund never exceeds the amount paid for the booking.
4. How to Request a Refund
Contact our support team and include:
The transaction reference, PNR or voucher number
The date and amount of the transaction
The service used and a short description of the issue
5. Contact & Grievances
If you need help with a refund, or your issue has not been resolved, contact us:
Email: info@npayindia.com
Helpline: +91 70651 09994
You can also raise a complaint through our Grievance Redressal page.